Frequently Asked Questions

What is SportsLink Travel and what services do you offer?

SportsLink Travel creates fully managed sports travel experiences for fans, families, schools, and sporting organisations. We handle flights, accommodation, event tickets, transfers, and curated supporter experiences so you can focus on enjoying the event.

How long has SportsLink Travel been operating?

We’ve been creating sports travel experiences for more than 20 years, working with over 50 sporting organisations across Australia, New Zealand, and worldwide.

What makes SportsLink Travel different from other travel agencies?

We specialise solely in sports travel. Our focus on teams, fans, and organisations gives us unmatched experience in managing logistics, schedules, and group needs that regular travel agencies often don’t handle.

How do I contact SportsLink Travel?

You can reach us through our Contact Us page, by phone, or via email. Our team is based in Australia and supports travellers around the world.

Do you offer after-hours support?

We offer a 24/7 emergency assistance line for urgent enquiries for people currently travelling. You can submit an enquiry through our website. Our travel specialists will prepare a tailored itinerary and quote based on your needs.

How can I book a tour or request a quote?

You can submit an enquiry through our website. Our travel specialists will prepare a tailored itinerary and quote based on your needs.

What’s included in a SportsLink Travel tour package?

Most packages include:

  • Return flights (where applicable)
  • Quality 3–4 star accommodation near venues
  • Official event tickets
  • Airport and event transfers
  • Sightseeing and cultural activities
  • On-ground tour management and local guides

Optional extras such as merchandise, hospitality upgrades, or extended stays can be added.

Can I customise my tour?

Yes. We can tailor experiences for individual supporters, school groups, or clubs, including extra travel days, special events, or team-branded inclusions.

Are event tickets guaranteed?

Yes. All tickets are sourced through official organisers or governing bodies to ensure authenticity and reliability.

Can I upgrade my tickets or accommodation?

Where available, you can upgrade to premium seating, VIP experiences, or higher-tier hotels for an additional cost.

Does SportsLink Travel provide on-site support?

Yes. Most major tours include on-ground tour managers or local representatives to help coordinate logistics and assist travellers.

Is free time included?

Yes. Each itinerary balances organised activities with time to explore or relax.

What happens if something goes wrong during the trip?

Our tour leaders and operations team are trained to handle delays, lost luggage, or schedule changes. You’ll always have local contacts and emergency numbers.

Can I make changes or add travellers after booking?

Usually, yes, depending on availability and timing. Any adjustments will be managed through your travel consultant.

Can I extend my trip before or after the tour?

Yes. You can add extra nights, sightseeing, or different destinations. Our team can help coordinate everything.

Can you help with accessibility or special requests?

Absolutely. We cater for accessibility needs, mobility support, dietary requirements, and other personal arrangements.

How do payments work?

We offer flexible payment plans with staged deposits and balance due dates. Your payment schedule is always outlined in your booking confirmation.

What is your cancellation and refund policy?

Cancellation terms vary depending on the tour and suppliers. Full details are provided in your booking confirmation. We recommend comprehensive travel insurance for flexibility.

Are prices fixed once I book?

Yes. Once your deposit is paid, your price is secured, unless otherwise stated for specific currency or tax changes on international tours.

Do you recommend travel insurance?

Yes. We recommend comprehensive coverage and can refer you to trusted providers when booking.

Does SportsLink Travel organise tours for schools, clubs, and teams?

Absolutely. We regularly manage tours ranging from small school squads to 200+ travellers, including players, supporters, and staff.

How does SportsLink ensure student safety on school tours?

We use vetted accommodation providers, reliable transport partners, and experienced tour leaders. Clear safety and emergency protocols are in place for every school tour.

Can parents or supporters join school or club tours?

Yes. Many school and club trips include parent supporters or sponsors, who enjoy the same travel benefits and group experiences.

Do you assist with fundraising or sponsorship integration?

Yes. We can coordinate branded merchandise, supporter packs, and sponsor involvement to help clubs and schools offset costs.

How do group payments work?

We offer simple, transparent payment structures with flexible instalments for members and families. Group organisers can also nominate a single payment point or individual contribution plan.

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A Sporting Experience
You’ll Never Forget

With us, you get the excitement, connection, and memories you  simply can’t create travelling alone or through other providers. We  don’t just take you to the event. We make you part of it.